Solutions
Portal Examples
The portal project examples listed below are common business requirements that historically have been developed in an organisational intranet. These particular examples can better leverage a portal infrastructure and the personalisation/security features and application/information aggregation it provides - this is by no means a complete list of the types of portal developments that are possible. All of the examples listed below are good initiatives for driving immediate benefit for the business and establishing portal technology in the organisation for further integration benefits.
Corrective Action Repoting (CAR) Portal
Steering Committee Management Portal
Help Desk Portal
As well as tracking calls and resolutions, organisations are able to surface information from a variety of underlying systems giving help desk operators and end users more information about the processes the helpdesk has been set up to support (whether it's supporting car technicians in the field for a car manufacturer, or IT support staff). The key to success is providing the right information to the people that need it from whatever business systems are being used. The difficulty organisations face when using traditional stand-alone help desk systems is the number of separate applications the support staff need to run to efficiently deal with queries on any number of topics/systems. Portals are ideal for resolving this kind of issue by surfacing the appropriate information from the underlying systems.
Call Centre Portal
Like the help desk portal, the call centre is an area of the business where application aggregation is core and critical to the efficient operation of the business unit. With all the benefits of the help desk portal as well as the added advantage of reducing training requirements in an area that traditionally has a significant turnover of staff, the call centre portal is also a strong business case for implementing portal technology.
Executive Dashboard Portal
It is staggering how little access most executives have to information regarding day-to-day business performance. Ie. "Are we going to reach our sales/production targets this month?", "How many widgets have been sold so far and who/what is underperforming?". Most companies operate on a month-by-month basis with executives briefed at the end of each month when it is often too late to take corrective action - or the opportunities for improvement have been left too long. If you need to improve revenue and reduce costs, executive dashboards that show up-to-the-minute performance are a reality.
Corrective Action Reporting (CAR) Portal
By taking your dashboard to the next level, you can drill-down into information, have automatic alerts at predetermined thresholds and correct any issues at the source. No longer is there a need to wait until the end of the reporting period to know there is a problem. Powerful collaboration facilities and workflow capabilities allow business users to create temporary spaces in a portal to collaborate and share information with the appropriate people on the fly. Visibility of critical issues or incidents in the organisation assist with governance and compliance requirements, leading to better management of a resolution.
Steering Committee Management Portal
Whether you require multiple steering committees to manage individual meeting agendas and minutes, or your company's board members, portals provide an easy to use repository, meaning all members are able to see up to the minute information regarding upcoming meetings. Combine this with collaboration features and you'll find that committee members are more up to date, better informed, and can manage the time in meetings more efficiently.
Ministerial Briefing Portal
The sensitive nature of Ministerial briefing information and documents demands a secure solution with several workflow stages and personalisation to manage their requirements. The urgent nature of many Ministerial requests and the many approval stages that a briefing often needs to go through can definitely benefit from a portal-assisted solution. The sophisticated security options on a solution with this infrastructure can allow for many confidentiality options and provide visibility of the request status at all levels of management. Again, integration of the collaboration functionality can assist users with informed commentary and enhanced involvement of stakeholders.
For more information on the types of portal solutions available to your business, please Contact Us with you enquiry.
