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Embrace: Lotus Notes Applications
Administration Suite
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Timesheet Suite
Support Suite
Support Manager
Knowledge Library
Asset Manager
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Support Suite

Co-ordinate IT support services

The Embrace Support Suite provides a complete help desk management system for coordinating the delivery of customer support services. The suite features a knowledge store of published information and frequently asked questions as well as an asset register.

Support Manager
Help desk call capture and resolution workflow
Knowledge Library
Resource base for published articles and frequently asked help desk calls
Asset Manager
Register of hardware and software resources

 

If you are interested in more information on this suite, the individual applications within it, or would like to arrange a demonstration, please Contact Us.