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Support Manager

Support Manager automates help desk capture of support calls and tracking of those calls through to resolution.
Support Manager's built-in workflow automatically allocates support staff to different categories of call with automatic generation of email notifications and escalation alerts. Time per call can be tracked for billing. Service Level Agreements with target response and resolution times can be defined. Support Manager integrates with Knowledge Library. This lets Help Desk staff enter support call resolution details and retrieve information about how previous support calls were resolved.


Manage all organisation-wide support calls.
Easily setup a support call based on a pre-defined category.


For more information on the Embrace Support Manager, please Contact Us with your enquiry.